Monday 18 December 2017

Chapter 14 - Creating Collaborative Partnerships

Teams, Partnerships, and Alliances

  • Organizations create and use teams, partnerships and alliances to:
- Undertake new initiatives
- Address both minor and major problems
- Capitalize on significant opportunities

  • Organizations create teams, partnerships and alliances both internally with employees and externally with other organizations




Organizations from alliance and partnerships with other organizations based on their core competency
  • Core competency – An organization’s key strength, a business function that it does better than any of its competitors
  • Core competency strategy – Organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes
  • Information technology can make a business partnership easier to establish and manage
          - Information partnerships – Occurs when two or more organizations cooperate by integrating
            their IT systems, thereby providing customers with the best of what each can offer
  • The internet has dramatically increased the ease and availability for IT – enabled organizational alliance and partnerships
 

  • Two categories of collaboration

  1. Unstructured collaboration (information collaboration) – includes document exchange, shared whiteboards, discussion forums, and email.
  2. Structured collaboration (process collaboration) – involves shared participation in business processes such as workflow in which knowledge is hard-coded as rules



Collaboration Systems
  • Collaboration systems include;
- Knowledge management systems
- Content management systems
- Workflow management systems
- Groupware systems


Knowledge Management Systems
  • Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actions
  • Knowledge management system – supports the capturing and use of an organization’s “know-how”


Explicit and Tacit knowledge
  • Intellectual and knowledge-based assets fall into two categories;
  1. Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT
  2. Tacit knowledge – knowledge contained in people’s heads

  • The following are two best practices for transferring or recreating tacit knowledge
           - Shadowing – less experienced staff observe more experienced staff to learn how their more
             experienced counterparts approach their work
          - Joint problem solving – a novice and expert work together on a project



KM Technologies
  • Knowledge management systems include:
- Knowledge repositories (databases)
- Expertise tools
- E-learning applications
- Discussion and chat technologies
- Search and data mining tools

KM and Social Networking
  • Finding out how information flows through an organization
- Social networking analysis (SNA) - a process of mapping a group's contacts (whether personal or professional) to identify who knows whom and who works with whom

- SNA provides a clear picture of how employees and divisions work together and can help identify key experts

Social Networking




Content Management
  • Content management system (CMS) – provides tools to manage the creation, storage, editing and publication of information in a collaborative environment
  • CMS marketplace includes:
          - Document management system (DMS)
          - Digital assets management system (DAM)
          - Web content management system (WCM)
 
Document Management System (DMS)
  • Supports the electronic capturing, storage, distribution, archival, and accessing of documents


Digital Asset Management System (DAM)
  • Similar to DMS, generally works with binary rather than text files, such as multimedia files types


Web Content Management System (WCM)
  • Adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web sites





WORKING WIKIS
  • Wikis - Web based tools that make it easy for users to add, remove, and change online content
  • Business wikis – collaborative web pages that allows users to edit documents, share ideas or monitor the status of a project

Business Wikis



Workflow Management Systems
  • Work activities can be performed in series or in parallel that involves people and automated computer systems
  • Workflow – defines all the steps or business rules, from beginning to end, required for a business process
  • Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process
  • Messaging-based workflow system – sends work assignments through an email system
  • Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
  • Groupware systems




Videoconferencing
  • Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously


Web Conferencing
  • Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms people "gather" at a password-protected Web site




Instant Messaging
  • Email is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic
  • Instant messaging – types of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the internet
 
  • Instant messaging application


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Chapter 14 - Creating Collaborative Partnerships

Teams, Partnerships, and Alliances Organizations create and use teams, partnerships and alliances to: - Undertake new initiatives ...