ORGANIZATIONAL STRUCTURES
- Organizational employees must work closely together to develop strategic initiatives that create competitive advantages
- Ethics and security are two fundamental building blocks that organizations must base their businesses upon
- Information technology is a relatively new functional area, having only been around formally for around 40 years
- Recent IT-related strategic positions:
- Chief Technology Officer (CTO)
- Chief Security Officer (CSO)
- Chief Privacy Officer (CPO)
- Chief Knowledge Office (CKO)
- Chief Information Officer (CIO) - oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives
- Broad CIO functions include:
- Leader - ensuring the strategic vision of IT is in line with the strategic vision of the
organization
- Communicator - building and maintaining strong executive relationships
- Chief Technology Officer (CTO) - responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT
- Chief Security Officer (CSO) - responsible for ensuring the security of IT systems
- Chief Privacy Officer (CPO) - responsible for ensuring the ethical and legal use of information
- Chief Knowledge Office (CKO) - responsible for collecting, maintaining, and distributing the organization's knowledge
The Gap Between Business Personnel and IT Personnel
- Business personnel possess expertise in functional areas such as marketing, accounting, and sales
- IT personnel have the technological expertise
- This typically causes a communications gap between the business personnel and IT personnel
- Business personnel must seek to increase their understanding of IT
- IT personnel must seek to increase their understanding of the business
- It is the responsibility of the CIO to ensure effective communication between business personnel and IT personnel \
- Ethics and security are two fundamental building blocks that organizations must base their businesses on to be successful
- In recent years, such events as the Enron and Martha Stewart, along with 9/11 have shed new light on the meaning of ethics and security
- Ethics - the principles and standards that guide our behavior toward other people
- Privacy is a major ethical issue
- Privacy - the right to be left alone when you want to be, to have control over your own
personal possessions, and not to be observed without your consent
- Issues affected by technology advances
- Intellectual property
- Copyright
- Fair use doctrine
- Pirated software
- Counterfeit software
- Intellectual property - Intangible creative work that is embodied in physical form
- Copyright - The legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents
- Fair use doctrine - In certain situations, it is legal to use copyrighted material
- Pirated software - The unauthorized use, duplication, distribution, or sale of copyrighted software
- Counterfeit software - Software that is manufactured to look like the real thing and sold as such
- One of the main ingredients in trust is privacy
- Primary reasons privacy issues lost trust for e-business
- Loss of personal privacy is a top concern for Americans in the 21st century
- Among Internet users, 37% would be "a lot" more inclined to purchased a product on a Web site that had a privacy policy
- Privacy/security is the number one factor that would convert Internet researchers into Internet buyers
.SECURITY
- Organizational information is intellectual capital - it must be protected
- Information security - the protection of information from accidental or intentional misuse by persons inside or outside an organization
- E-business automatically creates tremendous information security risks for organizations
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